To assist with the preparation and execution of game day operations with the Kitchener Rangers of the Ontario Hockey League.
The Game Day Coordinator position is a part-time seasonal role. The successful candidate will work all home games, select team events and one day per week in the office. This position will provide an in-depth, behind-the-scenes look at the operation of an Ontario Hockey League franchise and an opportunity to work with professionals in different departments.
This position would report directly to and work closely with the Director of Operations and Facilities, while also working with the entirety of the business operations staff to execute our game day promotions, assist with sponsorship activations and oversee the operation of our hospitality rooms. This role requires the candidate to have time management, organizational and interpersonal skills with the ability to work in a fast-paced and exciting environment.
Assist with the selection and management of the volunteer game operations team.
Manage game day volunteers in the set-up, organization, execution and break down of all in-game promotions, kiosks, events, etc.
Work directly with sponsors on their game day activations, including set-up, in-game servicing, promotions, kiosks, prizing, etc.
Assist with weekly office tasks as they relate to game preparation, including managing the inventory of supplies, prizing, etc.
Assist with the creation of game operations manual for set-up, execution, tear down, etc. of all promotions and special events surrounding Rangers games.
Provide support needed by teams, officials, full-time and part-time staff members on game days.
Oversee the operation of the Les Bradley Room (player and billet families), Don Cameron Room (media, scouts, team & league personnel) and assist with supplies for the Directors Lounge (Kitchener Rangers Board of Directors).
Diploma or Degree – working toward a diploma or degree in the sports, entertainment and/or event management fields.
Hockey Knowledge – have a basic understanding of CHL hockey games and the events surrounding them.
English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
SKILLS AND REQUIREMENTS
Writing and Speaking – Communicating effectively as appropriate for the needs of the audience.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate.
Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one for the organization.
Coordination and Time Management – Adjusting actions/schedule in relations to others’ actions and to ensure deadlines are met.
Customer Service – Must have great interpersonal skills.
Flexible Schedule – Will require varied office hours during the week with games on both weekdays, weekends and holidays.
Professional Rapport with Players –An appropriate mix of friendliness, patience and conduct when it comes to interacting with players.
Must be a hard-working, creative, outgoing, ambitious professional who can take initiative and be directed.
Must have the ability to work in extreme pressure situations and make changes on the fly.
Proficient in Microsoft office programs (Word, Excel, Outlook).
Access to reliable transportation.
Must have a keen sense of confidentiality.
Ability to lift at least 20 lbs.
Be focused on attention to detail, taking initiative, and creating a positive working environment.
Experience in guest relations or customer service is recommended – event experience is a plus.
Some seasonal weekends and evening work will be required based on the schedule.
Cover letter and resume may be sent via email to firstname.lastname@example.org, or dropped off in person during regular business hours (M-F 9:30am – 1pm and 2-5pm) to the Kitchener Rangers business office (Parking Lot ‘A’, 1963 Eugene George Way, Kitchener, ON).
Deadline to apply is Tuesday, July 24.
Please include ‘Game Day Coordinator’ in subject line.
Only those selected for interviews will be contacted.
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