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Ticket refund update for cancelled games

To our valued fans:

We hope everyone in #RTown is safe and healthy and we look forward to seeing you again at The Aud. In the meantime, the following explains how refunds for the three cancelled regular season home games and Playoff Packages will be or have been processed to date.

Before we update you on the status of the refunds, we would like to thank The Activa Box Office staff for their efforts in processing these refunds while working from their homes.

Monies paid by fans for the final three home games and playoff packages had not yet been paid to the Rangers by the Box Office. As a result, all refunds are being made by the City of Kitchener.

PLAYOFF PACKAGES

Playoff packages paid by credit cards have now been fully refunded to the original credit card on which the purchase was made. Payments made by debit/cash will be refunded by cheque by the City of Kitchener. The processing of these refunds has started, and fans should expect to receive these payments by mail within the next 14 days.

FINAL THREE REGULAR SEASON CANCELLED  HOME GAMES

Season Ticket Holders who have already paid in full for their 2020-21 Season Tickets
If paid by credit card, the refund has been applied to the original credit card on which the payment was made. If payment was made by debit/cash, the refund will be made by the City of Kitchener by cheque. The processing of these refunds has started, and you should expect to receive these payments by mail within the next 14 days.

Season Ticket Holders who have made a renewal deposit for their 2020-21 Season Tickets
A credit has been applied to your account and will be applied against the balance owing before any final payments are processed.

Season Ticket Holders who have not yet renewed their 2020-21 Season Tickets
If your 2019-20 season tickets were paid by credit card, the refund has been applied to the original credit card on which the payment was made. If your payment was made by debit/cash, the refund will be made by the City of Kitchener by cheque. The processing of these refunds has started, and you should expect to receive these payments by mail within the next 14 days.

Individual Ticket Purchases
If additional individual tickets were purchased by credit card, the refund has been applied to the original credit card on which the payment was made. If your payment was made by debit/cash, the refund will be made by the City of Kitchener by cheque. The processing of these refunds has started, and you should expect to receive these payments by mail within the next 14 days.

We are also excited to introduce Zachary Foss as the new Director of Ticket Operations for the Kitchener Rangers. Zachary has been with us for the last six seasons in roles relating to Group Ticketing and Sponsorship. His client service skills have been recognized by many of our Group Ticket clients and sponsors. He is looking forward to demonstrating these skills in his new role of being the direct liaison for our season ticket holders while maintaining his group ticket responsibilities.

Thanks again to all for your incredible support. We look forward for Rangers hockey to return to the Aud for our players and fans.

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