Frequently Asked Questions



Return to Play

The Ontario Hockey League has announced on April 20th, 2021 an end of return to play plans for the 2020-21 season.


Toronto, Ont. – Earlier this month the Ontario Hockey League (OHL) and the Government of Ontario reached an agreement on a Return to Play plan for the League. However, the recently extended stay at home order along with increasing cases of COVID-19 across the province makes it impossible for the OHL to have a season.
“We have worked tirelessly with the Province and the Chief Medical Officer of Health for the past year on different scenarios and different windows of opportunity but the reality is the conditions in Ontario have never been right to start and complete an uninterrupted, safe opportunity for players to showcase their skills,” said OHL Commissioner David Branch. “We owe it to our players and their families to be definitive. We were committed to return and play this season, but our hopes and desires have been dashed by the cruel realities of COVID-19.”

Just a few short weeks ago, the League and Province had reached an agreement on the OHL Return to Play plan but on the eve of announcing any details, COVID-19 conditions worsened dramatically as new variants of concern took hold and posed a significant threat to overwhelm the health care system. The plan envisioned a shortened season to be played in hub cities following the most rigorous COVID-19 containment protocols possible. The goal was to showcase the League’s 450 players for scouts preparing for the 2021 NHL Draft, U SPORTS men’s hockey programs as well as Hockey Canada’s World Junior Summer Evaluation Camp.

“Ontario has the strongest health restrictions of any jurisdiction in North America and we understood that this would make a return to play scenario extremely difficult,” added Commissioner Branch. “The openness the Premier, Minister Lisa MacLeod, the Office of the Chief Medical Officer and key staff have afforded us has not gone unnoticed and is greatly appreciated. We all agree that providing certainty for our players and families, even if it is not the answer they would want to hear, is the right thing for everyone’s health and safety and for the mental health challenges faced by many of our young players.”

Season Tickets

2021-22 Season Tickets 

All refunds for the 2020-21 season are now complete. We will connect back with you in spring of 2021 for next steps regarding the 2021-22 season tickets.

As we continue to receive information from the provincial and municipal governments as well as the League office, it is incredibly important for everyone to understand that this season will be different. There is no playbook to work from, but we are committed to the health and safety of every stakeholder (players, fans, staff, billets, parents & partners) who enters The Aud for a game 

Should you have any questions relating to previous payment and/or refunds, please contact Nikki Tremblay, Events & Guest Services Assistant Supervisor, The City of Kitchener at 

Should you have any questions regarding this update and the Kitchener Rangers 2020-21 season please contact us at  

We can’t thank you enough for your ongoing support of our players and organization.  

Annual Report

Please contact Christy Aubin at with any questions.

Annual General Meeting

Due to physical distancing guidelines related to the COVID-19 pandemic, The Kitchener Rangers will be holding this year’s AGM remotely through the Zoom virtual meeting platform on November 23rd, 2020.


By-Laws are available to all Kitchener Rangers Season Ticket Holders. If you wish to receive a copy of the By-Laws please contact Christy Aubin at or call our office at (519) 576-3700.

As information becomes available, this FAQ page will be updated and sent out to Season Ticket Holders. 




When will the office re-open?

Our office is currently closed indefinitely due to the COVID-19 outbreak. We will open our doors as soon as it’s safe and recommended to do so.

When will The Aud Box office re-open?

The Auditorium and The Aud Box office is currently closed. For further information with this closure, please visit the City of Kitchener website HERE.

Am I still able to shop online at Rangers Authentics?

Yes. Our online store is still open. Shipments may be slightly delayed, but purchases can still be madePlease visit for further updates.

What social distancing protocols will be in place? Will capacity at Rangers games be affected due to COVID-19?

The Kitchener Rangers are awaiting Federal, Provincial, and Municipal Government guidelines and procedures on how we can re-open safely. The safety and well-being of our fans, players, billets, staff, and community partners are our top priority.

Please be assured that our organization will continue relaying information about social distancing measures as they become available to us.

Do fans have to wear masks at games?

The Kitchener Rangers are awaiting Federal, Provincial, and Local Government guidelines and procedures on how we can re-open safely. The safety and wellbeing of our fans, players, billets, staff, and community partners are our top priority.

The Kitchener Rangers Hockey Club is committed to ensuring that Rangers fans can enjoy the game of hockey in a safe and comfortable environment. Our organization is working closely with health and government officials to determine how to properly get back to business.

If masks are needed, we will ensure that information is relayed to you.

Where can I get more information about the COVID-19 Virus?

For more information about the coronavirus, including precautions, symptoms, and an update on the situation in Canada, please contact the Public Health Agency of Canada or your local Public Health Unit.

Region of Waterloo

Public Health Agency of Canada

World Health Organization




Facility Upgrades

The Kitchener Rangers are pleased to announce the City of Kitchener has procured Athletica Sport Systems to upgrade the board & glass system in the Dom Cardillo Arena.

The Ontario Hockey League has adopted a policy for facilities to upgrade to a National Hockey League approved board & glass system by the 2021 season. The City of Kitchener continued to demonstrate its ongoing commitment to player & spectator safety by completing this initiative at the beginning of the 2019-20 season.

The new system has cutting-edge technology, featuring:
–    Soft Cap on top of the boards that absorb 96% more force than standard systems
–    Acrylic shielding with one-of-a-kind impact-absorbing design
–    Shielding and board systems flex upon impact easing strain on player’s bodies
–    Curved acrylic on ends of benches

Smoke Free Ontario Act

The Smoke Free Ontario Act prohibits smoking, including tobacco and cannabis, whether it be recreational or medicinal, and vaping in any public area within 20 metres of the perimeter of a City-owned property line.

Effective June 1, 2019 a NO RE-ENTRY POLICY was implemented for all special events at The Aud. This includes Kitchener Rangers games, which began in the 2019-20 season. For more information on the Smoke Free Ontario Act, click here.