Frequently Asked Questions



Return to Play

The Kitchener Rangers are set to open the 2021-22 season at the Kitchener Memorial Auditorium Complex versus the Guelph Storm on Friday, October 8th, 2021 at 7:30 pm, and will then head to Guelph on Saturday, October 9th.

The Ontario Hockey League released its regular-season schedule on June 29th which marks the start of the 58th season in Rangers franchise history due to the 2020-21 Season being cancelled.

The team will play a total of seven Tuesdays, 22 Fridays, and five Sundays at The Aud to complete the 34-game home schedule.

The 2022 OHL Playoffs will get underway on Thursday, April 7 and run through Monday, May 30 at the latest with the presentation of the prestigious J. Ross Robertson Cup. The OHL champion will advance to the 2022 Memorial Cup presented by Kia to be held June 2-12.


Season Tickets

2021-22 Season Tickets 

All refunds for the 2020-21 season are now complete. Season ticket members have begun to be contacted to process payments for the 2021-22 Season.

As we continue to receive information from the provincial and municipal governments as well as the League office, it is incredibly important for everyone to understand that this season will be different. There is no playbook to work from, but we are committed to the health and safety of every stakeholder (players, fans, staff, billets, parents & partners) who enters The Aud for a game 

Should you have any questions relating to previous payment and/or refunds, please contact Nikki Tremblay, Events & Guest Services Assistant Supervisor, The City of Kitchener at 

Should you have any questions regarding your season tickets, please contact  

We can’t thank you enough for your ongoing support of our players and organization.  

Annual Report

Please contact Christy Aubin at with any questions.

Annual General Meeting

Due to physical distancing guidelines related to the COVID-19 pandemic, The Kitchener Rangers held this year’s AGM remotely through the Zoom virtual meeting platform on September 13th, 2021.


By-Laws are available to all Kitchener Rangers Season Ticket Holders. If you wish to receive a copy of the By-Laws please contact Christy Aubin at or call our office at (519) 576-3700.

As information becomes available, this FAQ page will be updated and sent out to Season Ticket Holders. 




When will the office re-open?

Our office is currently closed indefinitely due to the COVID-19 outbreak. We will open our doors as soon as it’s safe and recommended to do so.

When will The Aud Box office re-open?

The Auditorium and The Aud Box office is currently closed. For further information on this closure, please visit the City of Kitchener website HERE.

Exhibition tickets can be purchased online, by phone, or in-person at the Centre in the Square Box Office. 

Am I still able to shop online at Rangers Authentics?

Yes. Our online store is still open. Shipments may be slightly delayed, but purchases can still be madePlease visit for further updates.

What social distancing protocols will be in place? Will capacity at Rangers games be affected due to COVID-19?

Wednesday, September 15, 2021:

Toronto, Ont. – As a result of recently announced health protocols by the Government of Ontario, the Ontario Hockey League will require proof of full vaccination against COVID-19 upon entry into any of its 17 Ontario-based facilities effective September 22, 2021.

The OHL’s vaccination policy covers all spectators and other attendees at all OHL events, including games and practices. Children under the age of 12 will be required to be accompanied and supervised by a fully vaccinated adult and will be required to follow all safety protocols.

The OHL Vaccination Policy can be found at


The safety and well-being of our fans, players, billets, staff, and community partners are our top priority.

Please be assured that our organization will continue relaying information about health and safety protocols as they become available to us.

How do I provide documentation for receiving my vaccine?

Acceptable documents serving as evidence of COVID-19 immunization include:

  • A digital or physical Dose Administration Receipt;
  • Medical records signed by a licensed health care provider indicating vaccine name and date(s) of administration; or
  • Digital or printed records issued by government officials for the purpose of evidencing fully vaccinated individuals.
If you did not receive a vaccine receipt in person or by email please call the Provincial Vaccine Information Line at 1-888-999-6488 (TTY 1-866-797-0007) or contact your local public health unit.

Do fans have to wear masks at games?

The Kitchener Rangers are awaiting Federal, Provincial, and Local Government guidelines and procedures on how we can re-open safely. The safety and wellbeing of our fans, players, billets, staff, and community partners are our top priority.

The Kitchener Rangers Hockey Club is committed to ensuring that Rangers fans can enjoy the game of hockey in a safe and comfortable environment. Our organization is working closely with health and government officials to determine how to properly get back to business.

If masks are needed, we will ensure that information is relayed to you.

Where can I get more information about the COVID-19 Virus?

For more information about the coronavirus, including precautions, symptoms, and an update on the situation in Canada, please contact the Public Health Agency of Canada or your local Public Health Unit.

Region of Waterloo

Public Health Agency of Canada

World Health Organization




Facility Upgrades

The Kitchener Rangers are pleased to announce the City of Kitchener has procured Athletica Sport Systems to upgrade the board & glass system in the Dom Cardillo Arena.

The Ontario Hockey League has adopted a policy for facilities to upgrade to a National Hockey League approved board & glass system by the 2021 season. The City of Kitchener continued to demonstrate its ongoing commitment to player & spectator safety by completing this initiative at the beginning of the 2019-20 season.

The new system has cutting-edge technology, featuring:
–    Soft Cap on top of the boards that absorb 96% more force than standard systems
–    Acrylic shielding with one-of-a-kind impact-absorbing design
–    Shielding and board systems flex upon impact easing strain on player’s bodies
–    Curved acrylic on ends of benches

Smoke Free Ontario Act

The Smoke Free Ontario Act prohibits smoking, including tobacco and cannabis, whether it be recreational or medicinal, and vaping in any public area within 20 metres of the perimeter of a City-owned property line.

Effective June 1, 2019 a NO RE-ENTRY POLICY was implemented for all special events at The Aud. This includes Kitchener Rangers games, which began in the 2019-20 season. For more information on the Smoke Free Ontario Act, click here.