Frequently Asked Questions



Return to Play

The Ontario Hockey League has announced that after meeting with the league’s Board of Governors and General Managers, the OHL has made the decision to delay the start of the 2020-21 season. Training camps had been scheduled to begin in mid-January, many players were set to report to their teams in early January, and games were scheduled to commence on February 4, 2021.

This decision follows Premier Ford’s announcement of a province-wide shutdown in Ontario commencing on December 26, 2020. The League will continue to consult and work closely with Governments and health authorities to determine potential start dates in the new year.

The safety of all of the stakeholders and communities is our priority and the league is committed to starting the 2020-21 season when it is safe to do so. The OHL understands that this is difficult news for many of our players, fans, billets, parents, staff and teams. However, the restrictions both provincially in Ontario as well as nationally with regards to cross-border travel have informed the league’s decision.



Season Tickets

Statement on 2020-21 Season Tickets 

As we continue to receive information from the provincial and municipal governments as well as the League office, it is incredibly important for everyone to understand that this season will be different. There is no playbook to work from, but we are committed to the health and safety of every stakeholder (players, fans, staff, billets, parents & partners) who enters The Aud for a game 

Due to the uncertainty of attendance levels at our home games we decided to suspend all season tickets for the 2020–21 season.

We feel this is a required step to appropriately plan for the 2021-22 season. 

All refunds are now complete. We will connect back with you in spring of 2021 for next steps regarding the 2021-22 season tickets

Should you have any questions relating to previous payment and/or refunds, please contact Nikki Tremblay, Events & Guest Services Assistant Supervisor, The City of Kitchener at 

Should you have any questions regarding this update and the Kitchener Rangers 2020-21 season please contact us at  

We can’t thank you enough for your ongoing support of our players and organization.  

We hope that this finds you and your family safe and well. See you all back at The Aud soon! 

Annual Report

Please contact Christy Aubin at with any questions.

Annual General Meeting

Due to physical distancing guidelines related to the COVID-19 pandemic, The Kitchener Rangers will be holding this year’s AGM remotely through the Zoom virtual meeting platform on November 23rd, 2020.


By-Laws are available to all Kitchener Rangers Season Ticket Holders. If you wish to receive a copy of the By-Laws please contact Christy Aubin at or call our office at (519) 576-3700.

As information becomes available, this FAQ page will be updated and sent out to Season Ticket Holders. 




When will the office re-open?

Our office is currently closed indefinitely due to the COVID-19 outbreak. We will open our doors as soon as it’s safe and recommended to do so.

When will The Aud Box office re-open?

The Auditorium and The Aud Box office is currently closed. For further information with this closure, please visit the City of Kitchener website HERE.

Am I still able to shop online at Rangers Authentics?

Yes. Our online store is still open. Shipments may be slightly delayed, but purchases can still be madePlease visit for further updates.

What social distancing protocols will be in place? Will capacity at Rangers games be affected due to COVID-19?

The Kitchener Rangers are awaiting Federal, Provincial, and Municipal Government guidelines and procedures on how we can re-open safely. The safety and well-being of our fans, players, billets, staff, and community partners are our top priority.

Please be assured that our organization will continue relaying information about social distancing measures as they become available to us.

Do fans have to wear masks at games?

The Kitchener Rangers are awaiting Federal, Provincial, and Local Government guidelines and procedures on how we can re-open safely. The safety and wellbeing of our fans, players, billets, staff, and community partners are our top priority.

The Kitchener Rangers Hockey Club is committed to ensuring that Rangers fans can enjoy the game of hockey in a safe and comfortable environment. Our organization is working closely with health and government officials to determine how to properly get back to business.

If masks are needed, we will ensure that information is relayed to you.

Where can I get more information about the COVID-19 Virus?

For more information about the coronavirus, including precautions, symptoms, and an update on the situation in Canada, please contact the Public Health Agency of Canada or your local Public Health Unit.

Region of Waterloo

Public Health Agency of Canada

World Health Organization




Facility Upgrades

The Kitchener Rangers are pleased to announce the City of Kitchener has procured Athletica Sport Systems to upgrade the board & glass system in the Dom Cardillo Arena.

The Ontario Hockey League has adopted a policy for facilities to upgrade to a National Hockey League approved board & glass system by the 2021 season. The City of Kitchener continued to demonstrate its ongoing commitment to player & spectator safety by completing this initiative at the beginning of the 2019-20 season.

The new system has cutting-edge technology, featuring:
–    Soft Cap on top of the boards that absorb 96% more force than standard systems
–    Acrylic shielding with one-of-a-kind impact-absorbing design
–    Shielding and board systems flex upon impact easing strain on player’s bodies
–    Curved acrylic on ends of benches

Smoke Free Ontario Act

The Smoke Free Ontario Act prohibits smoking, including tobacco and cannabis, whether it be recreational or medicinal, and vaping in any public area within 20 metres of the perimeter of a City-owned property line.

Effective June 1, 2019 a NO RE-ENTRY POLICY was implemented for all special events at The Aud. This includes Kitchener Rangers games, which began in the 2019-20 season. For more information on the Smoke Free Ontario Act, click here.